Safran Landing Systems Customers Support Centre
In Safran Landing Systems, 3 customers support centres (CSC) provide a continuous point of contact at both operators and aircraft manufacturers. The center's technical experts work in shifts to ensure 24/7 coverage all year long, they answer customer questions and ensure aircraft dispatch reliability.
In case of AOG (Aircraft On Ground urgency), please contact your regional CSC using the link below.
For information about the customer portal, see the appropriate section here.
For information regarding quotation or technical product support, please see the technical and commercial section here.
The following information is required:
- Next scheduled flight
- Airlines and A/C type/Reg No/MSN
- Airlines contacts (Tel, Email, Fax)
- Aircraft location, CSN & TSN
- Defect description
- Landing Assy P/N & S/N
- Component P/N & S/N
The email is monitored 365/24/7 as well, but please follow up all initial emails with phone contact to your regional CSC:
CSC AMERICAS: +1 404 305 2626
CSC ASIA PACIFIC: +65 6245 5688
CSC EAME: +33 1 55 21 25 90
In case of an MRO AOG, please contact your regional assistance:
- Single aisle (Gloucester, UK): + 44 (0)7775 653422
- Wide body ( Molsheim, FR) : +33 (0)6 08 95 11 63
ASIE PACIFIQUE (Singapour): +65 9664 3552